Last Updated: 2-20-2025
At Pure Energy Gems, we’re committed to delivering your crystal treasures safely and swiftly. Please review this policy carefully before placing your order.
1. Order Processing
🕒 1-3 Business Days
- Custom designs require 1-3 days for handcrafting
2. Shipping Options & Costs
| Destination | Service | Cost | Delivery Time | Tracking |
|---|---|---|---|---|
| USA | Standard | $0 | 7-12 Days | ✅ Yes |
| Priority | $6.99 | 5-8 Days | ✅ Yes | |
| EU/UK | Standard | €0 | 8-15 Days | ✅ Yes |
| Priority | €6.99 | 6-10 Days | ✅ Yes | |
| International | Global Saver | $12.99 | 10-18 Days | ✅ Yes |
Free shipping on orders over $100
3. International Shipping
We currently ship to:
✅ United States
✅ Canada
✅ European Union Countries
✅ United Kingdom
✅ Australia
4. Order Tracking
🔍 Logistics Hub: Orders Tracking
5. Shipping Delays
⚠️ Potential Causes:
- Customs inspections (avg. +2 days)
- High-volume seasons (Black Friday/Christmas)
- Natural disasters (earthquakes, hurricanes, etc.)
- International logistics strikes
Our Promise:
- Proactive delay notifications via email
- Free expedited shipping on next order if delay >7 days
6. Lost Packages
🔍 Resolution Process:
- File claim within 21 days of shipment date
- Provide customs documentation (if int’l)
- Choose: Reshipment (free) or Refund (minus shipping)