Refund and Returns Policy

Last Updated: 2-20-2025

At Pure Energy Gems, we want you to love your crystal treasures. If something isn’t right, here’s our hassle-free solution:

🚫 Zero Tolerance Rules

We DO NOT accept returns for:

• “Changed my mind” or “Don’t like the energy”
• Minor color variations (natural stones vary)
• Delays caused by customs
• Opened crystal cleansing kits/sprays

⚠️ Conditional Returns

You may request returns ONLY if:

1. Item arrives broken (must provide unboxing video)
2. Received wrong item (provide side-by-side photo proof)
3. Package never arrived (wait 45 days for investigation)

⏳ Strict Deadlines

🔧 Return Process (If Approved)

Step 1: Email [email protected] with:

• Order number
• 3+ clear photos/video of issue

Step 2: Receive digital return authorization

• Return address based on your region
• Customer responsible for return shipping costs

Step 3: Ship via tracked mail

• Include original packing slip
• Uninsured packages not guaranteed

💸 Refund Reality Check

• Refunds take 6-8 weeks (international bank processing)
• Original shipping fees non-refundable
• Store credit option available (10% bonus if chosen)

🌍 International Returns

• You’re responsible for:
  • Customs paperwork (marked “Return to Manufacturer”)
  • Import/export taxes (often exceeds item value)
  • Insurance (we don’t cover lost return packages)

🔮 Crystal Energy Disclaimer

• Metaphysical properties described are traditional beliefs, not guarantees
• By purchasing, you agree crystals choose their owners

⚖️ Legal Escape Hatches

We reserve rights to:

• Deny returns from serial returners
• Charge 50% item value for missing parts
• Send replacement instead of refund (cheaper for us)

Contact:
📧 Email: [email protected]